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doubleshuffle · 12-22-2014, 08:27 AM

I recently started reading a book I bought from Kobo a while ago, only to find that the second half is missing. It's literally half a book. Redownloading to ADE as well as Kobo Desktop yielded the same result. Clicking the link to the book in my Kobo Library gives me an invalid link - Kobo don't offer the book anymore. However, searching for it in the shop, it's still there. So my guess is that they cancelled the broken version and uploaded a corrected one.

Anyway, I wrote to Kobo with all the above info asking them to either put the new version of the book in my library or give me store credit. Reply came after more than a week. Gist: It's the publisher's fault, nothing we can do. But we're happy we've been able to help you.

Glad that at least you are happy, Kobo.

12-22-2014, 08:27 AM	#1
doubleshuffle Unicycle Daredevil Posts: 13,944 Karma: 185432100 Join Date: Jan 2011 Location: Planet of the Pudding Brains Device: Aura HD (R.I.P. After six years the USB socket died.) tolino shine 3	Fun and Games with Kobo Customer Service I recently started reading a book I bought from Kobo a while ago, only to find that the second half is missing. It's literally half a book. Redownloading to ADE as well as Kobo Desktop yielded the same result. Clicking the link to the book in my Kobo Library gives me an invalid link - Kobo don't offer the book anymore. However, searching for it in the shop, it's still there. So my guess is that they cancelled the broken version and uploaded a corrected one. Anyway, I wrote to Kobo with all the above info asking them to either put the new version of the book in my library or give me store credit. Reply came after more than a week. Gist: It's the publisher's fault, nothing we can do. But we're happy we've been able to help you. Glad that at least you are happy, Kobo.