Quote:
Originally Posted by Chapter One
The 2 day response time promised in the email for the first Arua I won has been and gone and I havent heard anything from Kobo, so I have just emailed them asking how to redeem my prizes.
I am not sure if the lack of response is just Kobo's usual unreliable ways or if my suspicions that the wins were an error are correct, but hopefully someone will reply to my email and then I'll know.
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I won back in March and I just contacted CS (at the time they had live chat, but they don't anymore) and they said I was still the winner, but their system had a glitch. After I contacted them I received the email the following day. - From other CS dealings, I do not believe this was a coincidence.
I did have another member contact me about this because they won (months later) and had a lot of trouble getting their free ereader.
They will honor their winnings, you just have to keep on top of them in terms of contacting customer service. It usually takes them one business day to respond a customer service email, so it will be slow if you choose that route.