Quote:
Originally Posted by taustin
In the case of Amazon, the warehouse workers in question certainly do interact with customers. Not face to face, but the people who pull an order, stick it in a box and send it to the UPS truck are certainly interacting with customers.
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Excuse me, you seem to be acting on a different definition than the one most people understand...
In any event, I agree with DuckieTigger -- someone who is being paid to do a job should not be totally shocked to find out that the job is the priority.
You seem to be arguing from the perspective that the ultimate goal is to make employees happy -- you are wrong. The ultimate goal is to make profits. That means making customers happy. Making employees happy is only necessary insomuch as that makes the company operate more smoothly, which is not necessarily a high bar. It certainly is not necessary to make them happy when they make you unhappy -- I believe this all started because Amazon somehow got the wild idea that they were suffering from abnormally-noticeable theft?
It is always a balance between pushing your workers to work harder and not pushing them beyond the point where they say "enough is enough, I'm out of here".
Generally speaking, I shouldn't think it pays off to tiptoe around your employees; at least, the vast majority of economic history has revolved around big employers of some denomination being more interested in the business than the employees' sublime happiness, and so far it has paid off -- in spades. All around.