Quote:
Originally Posted by taustin
In the case of Amazon, the warehouse workers in question certainly do interact with customers. Not face to face, but the people who pull an order, stick it in a box and send it to the UPS truck are certainly interacting with customers.
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If I had an employee that treats a customer like crap, because he thinks he is entitled to do so, then that employee needs to be taken care of. If he doesn't do what he is being paid to do (treat customer good), then he needs to adjust or get fired. If he cannot handle that he gets paid to treat the customer better than he gets treated at work, then dealing with a customer is not a thing he should be doing professionally.