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My Aura H2O arrived six days after placing the order. Two emails confirming the purchase were sent on the day the order was placed but the promised email on shipping information was not sent. The package was delivered by FedEx and a signature was required.
This puts Kobo in a bad light because they set expectations for receiving a shipping email and then never followed through. Fortunately, someone was home to sign and receive the delivery, otherwise there would have been an additional annoyance.
OTOH, the FedEx delivery occurred in mid morning, which suggests Kobo requested priority handling. My other FedEx deliveries all come in mid-afternoon, after priority deliveries are done.
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