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And if you have a problem that looks unrecoverable with a warranty-covered device, charge fully and do a proper factory reset, then a warranty claim if unsuccessful, instead of pulling it open. All good advice.
(I'd also suggest preferring over-the-air upgrades to Kobo Desktop ones, just because I've found those upgrades generally relatively painless, as have many others.)
Also, you'll usually find the firmware packages in the relevant sticky thread here soon after they're released, if you prefer to sideload.
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