Quote:
Originally Posted by Barcey
Why is it OK to treat all employees as thieves but not all customers as frauds?
|
Because the customer is always right - even when he is not. When you return something to Amazon then the CS rep already sees your account and statistics. There is mechanisms in place to prevent too many returns.
The other difference is: the employee costs money by freewilly selling his time, the customer brings in money, by freewilly purchasing something. And since the customer pays the wages for all employees, that makes the customer much more important than the employee ever will be. More important to the business that is.