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I admit I am a techie book worm who hate kindles. I have the last 3 kobo's. I ordered my Aura last year through Kobo directly ,HD (accidentally, thinking it was the Aura but loved it so kept it) through local Indie book store and lastly I ordered the H2O through Chapters. If you have a local Indie book store support them first they get profit you get new toy with no pain. Other wise I will never purchase an ereader through Kobo directly again. Chapters was wonderful for here in the US. Ordered the 1st had it the 9th and that was with them running late by 2 days shipping.
My most recent encounter with kobo support finding a bad pixel on my H2O support admitted they had horrible shipping regarding time and such. Good luck enjoy your new ereader
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