Quote:
Originally Posted by eschwartz
It isn't about fault. It is about consequences.
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How can there be consequences unless someone has assigned/assumed fault?
My point is that it should be about neither. Assuming blame or fault is an emotional response. If you knew who did it you could take it to law enforcement and deal with the problem.
The fact is that there are losses in running a business. Inventory goes missing, inventory doesn't sell and products get returned. Compare this to product returns. Some products are returned fraudulently. Do you think it's OK for Amazon to implement a two week waiting period before they give you a credit while they do a background check with other stores on your returns history? Is it OK for them to charge you for that background check? They could probably reduce their losses by doing so? Should they have to just take the losses and process your credit immediately. Why is it OK to treat all employees as thieves but not all customers as frauds?