Thread: Troubleshooting Help! Cannot change contents, cannot reset to factory setting
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Old 12-15-2014, 06:55 AM   #2
HarryT
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Posts: 85,557
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Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
I'd suggest contacting Kindle Customer Service. It sounds very much as if your device is faulty, and if it's only 6 months old it will still be under warranty.
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