MobileRead Forums - View Single Post - Touch Nook Glowlight Poll: Have you experienced screen defects?

mentalpix · 12-11-2014, 10:57 AM

I'm guessing all the Nook tech-support is in India because calling last week I got the heavily accented "Bob" who took me through an inane troubleshooting session. Nook #2 developed the 'tears' in the substrate of it's screen leaking light within 2 weeks of me having it. At the time I said to myself "F#@KIT", it's a design 'feature' of the creature I'll live with it. Last month the screen itself gets squirrelly - pressing "Library" never gets me anywhere, just dumps me in the Home screen. "Bob" despite my protests says "Ve vill deauthorize and reauthorize device to check zat is not problem". Unsure if he could see what I was doing on his end I went ahead with this. It did NOT of course fix squat but left me with a bricked device instead of one I could nurse along until the THIRD replacement arrived.

Which it did not. I got the UPS return label via email. So more than a week later I call since I can't get anywhere with their Return Merch #. I talk to an Indian lady who takes her time to inform me that "Yes, your Glowlight replacement has not shipped because we don't have any in the warehouse at this time." None in the warehouse? Were are all those for sale all over the place coming from? A mothership? A Starfleet replicator? I'm saying nothing while I listen to this improbable development and my blood pressure is going up as I can't get a word in edgewise to this -

Oh and please to thank me would you like to much have an upgrade to a color version of Nook instead with a much more better screen with clearer pixels?

How much time have I spent on the phone over this issue at this point?
What do I have to lose? Sure, why not? Probably have to buy a whole new case, accessories like charger cables and so on...

I still have no idea what I'm getting from them.
Or when...

12-11-2014, 10:57 AM	#35
mentalpix Junior Member Posts: 2 Karma: 10 Join Date: Feb 2014 Device: Nook Glowlight	I'm guessing all the Nook tech-support is in India because calling last week I got the heavily accented "Bob" who took me through an inane troubleshooting session. Nook #2 developed the 'tears' in the substrate of it's screen leaking light within 2 weeks of me having it. At the time I said to myself "F#@KIT", it's a design 'feature' of the creature I'll live with it. Last month the screen itself gets squirrelly - pressing "Library" never gets me anywhere, just dumps me in the Home screen. "Bob" despite my protests says "Ve vill deauthorize and reauthorize device to check zat is not problem". Unsure if he could see what I was doing on his end I went ahead with this. It did NOT of course fix squat but left me with a bricked device instead of one I could nurse along until the THIRD replacement arrived. Which it did not. I got the UPS return label via email. So more than a week later I call since I can't get anywhere with their Return Merch #. I talk to an Indian lady who takes her time to inform me that "Yes, your Glowlight replacement has not shipped because we don't have any in the warehouse at this time." None in the warehouse? Were are all those for sale all over the place coming from? A mothership? A Starfleet replicator? I'm saying nothing while I listen to this improbable development and my blood pressure is going up as I can't get a word in edgewise to this - Oh and please to thank me would you like to much have an upgrade to a color version of Nook instead with a much more better screen with clearer pixels? How much time have I spent on the phone over this issue at this point? What do I have to lose? Sure, why not? Probably have to buy a whole new case, accessories like charger cables and so on... I still have no idea what I'm getting from them. Or when...