Are you sending them .azw3 files, or .mobi? I have heard people successfully send them .mobi, but not that they successfully send .azw3
Kindlegen accepts three different types of input:
- HTML
- OPF (manifest containing references to all elements of the book)
- EPUB (yeah, that kind
)
So you could just convert the EPUB using Kindlegen instead of calibre.
The advantage is that it will contain dual MOBI/KF8 content, which gives a MOBI fallback for older devices but still lets new devices see AZW3.