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Old 12-05-2014, 09:04 PM   #12
JSWolf
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Posts: 80,083
Karma: 148029447
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
Quote:
Originally Posted by crochetgeek2010 View Post
I gave up and called Chapters this afternoon. Customer support was perplexed why it had yet to ship since it should have left Canada yesterday. They have an inquiry going on. They did admit to me that for some unknown reason IT was doing a system update and I appeared to be impacted by it. Which sounds about right for me being an infrastructure geek. I am hopping it will ship over the weekend and I will get it by next Friday. I am eagerly awaiting the new toy. I have to say I truly appreciate customer support it was a breath of fresh air after Kobo. I will be very happy if it shows up before Hanukah starts. I'll let you know how it goes.

Laura
Good luck. Because I payed via PayPal, I did not automatically get a tracking number. Using PayPal, the system thinks I'm a guest placing the order even though I registered for an account. I did submit a request for the tracking number and I received it later that day. The tracking number was good for both the Canadian Post and the US Post. The only thing I found was the estimate given by the Canadian Post was off. It arrived soon than was said.
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