Thread: H2O Error& Fade
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Old 12-05-2014, 06:33 PM   #5
davidfor
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Posts: 24,905
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by Lemons View Post
how would I go about doing this? I'm not very smart on how to do that and there is no files on it when i connect to it, and I think it already has premission because I can put book's on the device when I system restore another after I disconnect / reconnect I can not
If I understand the last bit, you did a factory reset, connected to the PC and put a book on the device. You then disconnected and reconnected and the book and all other files were missing? Plus you couldn't copy anything to it?

If that is correct, someone did have this problem a little while ago, but I think it was with an Aura HD. If I remember correctly, it turned out to be a faulty device and they exchanged it. Before that, can you try a different cable, different USB port or another PC? It could be any of these, and if it is, you can avoid returning it.
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