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I love my SimpleTouch with Glow (the gray one) and the two times I contacted B&N customer service, they dealt with my issues quickly and efficiently. They did two things to push me away though, bringing out the new nook without an SD card and dropping the download option. I have everything downloaded with the old Nook Study app, but who knows when that will disappear. My future book purchases will be through Google Play, unless B&N has a drastic change of heart and I don't really see that happening.
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