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Sounds like "caveat emptor" applies if it was a private purchase. If it was, say, a PC or Notebook, my primary suspect would be a memory issue. If so, I doubt it would be worth fixing. Joe's post was interesting, and you would seem to have little to lose by trying different firmware versions. However, I don't think Joe's actions proved there were no hardware issues or anything beyond that it would work with a different firmware version. The problem was in fact never identified, and the solution was for Kobo to supply a new device. Not, I think, a likely scenario in your case.
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