Quote:
Originally Posted by tubemonkey
It's the same case I have on my HD 6; but I'm having problems with that case. I've had it less than a day and the charging port cover won't close now. The rubbery outer case is stiff and the covers for the charging and headphone ports are hard to open. Since the charging port cover was pulled back for several hours while charging, it wants to "remember" being pulled back and refuses to close flush.
I've contacted Poetic and am waiting for their response. In the meantime, I'm not about to buy the mini version of this case if this remains an issue.
Otherwise, it's a great case. Personally, I think they should've left the port covers off. The case isn't waterproof, so they have no functional purpose. I'd cut 'em off, but that would create a weak point for possible tears; plus it would mar the appearance.
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Update:
Poetic responded, and quite fast for a weekend (~24 hours). They apologized and issued a refund, even though I requested a replacement. Because of the expense involved in returning the case, they told me to keep the defective one.
This is my first experience dealing with Poetic CS. I'm very pleased with the speed of their response and the outcome of this issue. Would I purchase from them again? Yes. Would I recommend them to friends? Yes. Excellent CS like this is the key to maintaining a loyal customer base. Thank you, Poetic.