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Page 17 of the User Guide
Page 17 of the User Guide states clearly that the csv files must be encoded in UTF8, and also states clearly that Excel cannot be used because it does not comply with that requirement. The User Guide says nothing about "using the tools that one already has on hand", and could not possibly give anyone that impression. It also does not use the word "format" anywhere, but it does use the word "encode" 5 times within its 18 pages because proper UTF8 encoding is a prerequisite for the csv files to be at all usable. One might expect someone familiar with the User Guide to use its terminology when requesting technical support. If someone failed to use that terminology when describing their situation and justifying the reason for their request for a human to spend time and energy solving their problem, it would be quite reasonable to suspect that they had not read it, and were asking for technical support in lieu of reading (and following) the User Guide.
DaltonST
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