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JuanGonzales · 11-26-2014, 09:01 AM

Hi,

contacted the german customer service *), got a RMA, sent in the SurfPad, got it back repaired (new motherboard) within a week. 0.00 costs. Awesome!

Since "she-that-has-to-be-obeyed" looks greedily at my SurfPad more and more, I'll order a SurfPad 4 as soon as available ;-)

Have fun, JG

*) Very friendly & helpful ladies there, even if I have no invoice anymore, they asked for serial number to check if warranty was possible. Was possible!

11-26-2014, 09:01 AM	#2
JuanGonzales Junior Member Posts: 9 Karma: 10 Join Date: Jun 2013 Device: PB 622	Problem solved, can be closed Hi, contacted the german customer service ), got a RMA, sent in the SurfPad, got it back repaired (new motherboard) within a week. 0.00 costs. Awesome!* Since "she-that-has-to-be-obeyed" looks greedily at my SurfPad more and more, I'll order a SurfPad 4 as soon as available ;-) Have fun, JG *) Very friendly & helpful ladies there, even if I have no invoice anymore, they asked for serial number to check if warranty was possible. Was possible!