Quote:
Originally Posted by judith009
Another indication that it's a widespread problem is how Amazon CS is handling it.
-First they were eagerly replacing the units (which is how I would expect their CS to behave).
-Next they said there would be a delay before the replacement arrives (unless people complained a lot).
-Next they started saying that it's not a defect, but rather a known feature of the screens.
-And then yesterday one of the reviewers said they sent 2 emails to Amazon asking for a replacement, but got no response. They said it seems like Amazon is ignoring them, and that they've never seen Amazon CS behave this way.
I'm curious to see how their CS continues to handle this problem. At the moment it seems they might be overloaded.
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I would never email Amazon CS. I'd just call CS and speak to someone. If that didn't get sorted, I'd ask for a supervisor. I'd keep at it until the problem got solved. Calling gets things resolved faster then email (IMHO).