Thread: Chapters return misconception
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Old 11-21-2014, 12:40 PM   #12
sharphamster
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Device: Sony T3/350, Kobo AuraH20/Mini, Axim X50v
Quote:
Originally Posted by khalleron View Post
Perhaps they've updated their website since Sharphamster's experience, but it now states directly that Kobo ereaders must be returned to a store.

http://help.indigo.ca/app/answers/de...id/61/session/

So buyer be aware.
Indeed.

I don't see the line about Chapters "ordering a replacement" in case of defect any longer either, and that was there Monday. I know because I read it back to CS while I was on the phone with them.

Interesting that CS is telling people the opposite.
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