Quote:
Originally Posted by camelriders
No, a firmware update never fixed the problem.
At first, they kept telling me it was the books I have installed and they wanted me to send them copies of the books I had installed, however, they were not listening to me as the device locked up with no books installed.
I noticed that when I used a cover that puts the device to sleep when you close it, the device always seemed to wake up with zero issues, however, if you just let the device sleep on it's own, it always locked up after some time went by - I could always use the button to power-off the device and then power back on to get it working again.
In the end, the sent me another unit and this one has no issues at all, so apparently, replacing the hardware is the solution.
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Thanks for the reply, camelrisders. Good to hear you're happy with the replacement H20, too.
My button would become useless once it automatically went to sleep, and only resetting with a paperclip would wake it. Factory resets also had no effect.
My replacement was delivered from Kobo 4 days after my initial CS contact, and I'm happy to say I got another excellent screen.