Thread: Chapters return misconception
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Old 11-21-2014, 04:28 AM   #6
Hypernova
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Join Date: Feb 2009
Device: Current: Boox Leaf2 (broken) Past: H2O, Kindle PW1, DXG;Pocketbook 360
Quote:
Originally Posted by sharphamster View Post
Chapters refused to replace my defective H20 when I contacted them last Monday. I was told (via phone) that they do not replace defective hardware by mail, and I had to go through Kobo.

My replacement H20 was just delivered by FedEx from Kobo, by the way.

But Chapters was superquick on delivering to the US, and the cost was in CAD so it is cheaper to order through them.
Do you have to pay for return shipping to Kobo? I was told by an agent before starting the process that my H2O is defective and they'll provide the return shipping package, but after they send the replacement another agent keep insisting that I'll have to pay myself.
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