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Chapters refused to replace my defective H20 when I contacted them last Monday. I was told (via phone) that they do not replace defective hardware by mail, and I had to go through Kobo.
My replacement H20 was just delivered by FedEx from Kobo, by the way.
But Chapters was superquick on delivering to the US, and the cost was in CAD so it is cheaper to order through them.
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