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sparklemotion · 11-20-2014, 02:19 PM

That was not the experience of a US member on here when they went through the process. They were told they could not return it via mail, that it had to be walked into a store. They ended up having to call Kobo. Note post here:

https://www.mobileread.com/forums/sho...5&postcount=58

Just letting you know that they didn't seem to follow through on what they told you on the phone. Maybe they got a bad CS rep, I'm not sure. And after that post they went on to say in another post that:

Honestly, I was surprised at Chapters' response, since I was repeating back what the website and my receipt stated were the Return policies. The first dodge CS tried was 'We don't accept hardware back due to the personal info on it.' I asked how that differed from accepting it in-store, and she had to put me on hold. She did that a lot.

11-20-2014, 02:19 PM	#2
sparklemotion dangerous when cornered Posts: 1,864 Karma: 22891237 Join Date: Dec 2011 Location: USA Device: Kobo H2O, Kobo Libra 2, Kindle Paperwhite	That was not the experience of a US member on here when they went through the process. They were told they could not return it via mail, that it had to be walked into a store. They ended up having to call Kobo. Note post here: https://www.mobileread.com/forums/sho...5&postcount=58 Just letting you know that they didn't seem to follow through on what they told you on the phone. Maybe they got a bad CS rep, I'm not sure. And after that post they went on to say in another post that: Honestly, I was surprised at Chapters' response, since I was repeating back what the website and my receipt stated were the Return policies. The first dodge CS tried was 'We don't accept hardware back due to the personal info on it.' I asked how that differed from accepting it in-store, and she had to put me on hold. She did that a lot. Last edited by sparklemotion; 11-20-2014 at 02:24 PM.