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Thanks Sparkle - Kobo did right by me w/ bad hardware in the past, and I had an RMA in my inbox 45 minutes after getting of the phone with CS, so I'm fairly confident it'll work out. Sort of an assumed risk when you're buying fresh hardware out-of-country, so I'll just have to be patient.
Honestly, I was surprised at Chapters' response, since I was repeating back what the website and my receipt stated were the Return policies. The first dodge CS tried was 'We don't accept hardware back due to the personal info on it.' I asked how that differed from accepting it in-store, and she had to put me on hold.
She did that a lot.
It'll work out eventually, and I still have my HD to see me through. Being a hardware junkie sometimes pays off.
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