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Just started the exchange process on my H20 through Kobo for a hardware issue, and it took all of 5 minutes on the phone (800 368-5390) to get it started. Will update the time frame if anyone is interested.
For those ordering from Chapters outside of Canada, be aware that they won't do an online exchange, regardless of what the site/receipt says. I was advised to mail my H20 to 'someone in Canada' and have them walk it to a B&M store. Really?
Man, I hate Mondays.
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