MobileRead Forums - View Single Post - Returning pre-ordered H2O for defect from US?

rwhe · 11-16-2014, 07:24 PM

I didn't buy my H2O from any FutureShop or any other Canadian store because I'm in the US. For just that reason, I bought it directly from Kobo -- I pre-ordered it, as I stated.

I was looking for tips on navigating Kobo's legendary (ahem) customer service. I wasn't at all impressed with them when I tried to get a tracking number for my H2O.

I see that @KoboHelp on Twitter is dead. Too bad. Any other suggestions for talking to real, helpful people?

[edit]

Oops! @KoboHelp is still alive and posting as of just before the weekend. Didn't mean to start a rumor. They're tweeting replies and DMs only, no public tweets since July. I think I'll talk to them. Carry on!

11-16-2014, 07:24 PM	#3
rwhe Hierodule Posts: 170 Karma: 629686 Join Date: Mar 2010 Device: Kobo Glo, calibre, Android, FBReader	I didn't buy my H2O from any FutureShop or any other Canadian store because I'm in the US. For just that reason, I bought it directly from Kobo -- I pre-ordered it, as I stated. I was looking for tips on navigating Kobo's legendary (ahem) customer service. I wasn't at all impressed with them when I tried to get a tracking number for my H2O. I see that @KoboHelp on Twitter is dead. Too bad. Any other suggestions for talking to real, helpful people? [edit] Oops! @KoboHelp is still alive and posting as of just before the weekend. Didn't mean to start a rumor. They're tweeting replies and DMs only, no public tweets since July. I think I'll talk to them. Carry on! Last edited by rwhe; 11-16-2014 at 07:31 PM.