Quote:
Originally Posted by David58117
I have multiple kindles I read on, and amazons support and ebook store is one of the reasons I'm staying with them now.
I have some light gradient issues, but all I had to do was call Amazon and report it, then request they send me a replacement in a few months once the issue is corrected.
How many other companies would do that?
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The Kindle Voyage is my first e-reader, so I don't know the whole ins-and-outs of the issues with the Paperwhite screens, but I think I'm right in thinking that they
did have issues. Did they even manage to fix it after a few production runs?
I'm thinking if I should do the same as David and acknowledge to Amazon that my Voyage also has a screen issue. At least if I do it now rather than waiting a few months for another of their batches, there is less chance of them saying "well this problem could have developed through your own use over the past X months" and refuse to exchange it.