Quote:
Originally Posted by ManDay
I'm getting a similar impression here. I've first talked to Sales UK who just said they couldn't make any statements about the availability in Germany and referred me to Sales DE. Whom I have contacted with the matter of purchasing a couple of these units two weeks ago. No reply ever since (despite their "We will respond to you within 24 hours" slogan). So two weeks later I called the German Sales Service, to the sole effect of being told they have absolutely no idea about anything and I should rather contact their "Professional" department (i.e. for companies etc.). So we contacted them and again, no reply (let alone within the promised 24 hours). I frankly don't expect to hear from them anytime soon. It's kind of silly, really.
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Exactly - that is what I find really hard to understand - their strategy (and this is simply one of many in the past) is just that.... silly !
There seems little or no joined-up thinking, no knowledge of most markets they work in, and even less proof that they care - all too much for me I'm afraid.