PM sent, but...
From what you said, I am not sure you have done the factory reset properly. The steps are:
- Charge the device for at least an hour.
- Hold the power switch in the off position for at least 20 seconds.
- Hold the light button down and turn it on.
- Release the light button when the LED starts to flash.
If that doesn't work, repeat but hold everything a little longer. And if that doesn't work, hopefully restoring the image will fix it.
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