Quote:
Originally Posted by xendula
Thanks for sharing - I had a direct call from an engineer and sent one back to their development department, but was never offered any credit. I's fine, I don't expect it. It's just weird how there seems to be no rhyme or reason to anything they do now.
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I'm not sure what I said (or typed) to trigger the credit, but here's the except from our online chat –
04:53 PM PDT Jasmine(Amazon): Okay, thank you for the information. Here's what I can do for you. I can forward this to our Developers to review further about the issue with your Kindle. Or you can go to Best Buy and ask for a refund with for the Kindle you bought to them.
04:54 PM PDT Jasmine(Amazon): *for the Kindle
04:54 PM PDT Patrick []: It would be helpful to know from the Developer's if this is the way it's supposed to be, or if mine is just a manufacturing defect. I am happy to hold off on returning to Best By while the issue is looked into. I am also happy to take and send in a photo of mine if that is helpful.
04:54 PM PDT Jasmine(Amazon): Sure, go ahead.
04:55 PM PDT Patrick []: Where would I send the photo?
04:57 PM PDT Jasmine(Amazon): You can just send it here as part of our chat and then I'll just forward it to our Developers.
05:00 PM PDT Patrick []: Here is a photo of my screen [LINK]
05:00 PM PDT Jasmine(Amazon): Thank you, Patrick. As for your inconvenience, I'm willing to give you a ten-dollar promotional credit on your account for you to use on your future purchases with Amazon.