Thread: Bricked Aura HD - Bye, bye Kobo
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Old 11-08-2014, 08:31 AM   #26
Josieb1
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Posts: 5,089
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Join Date: Nov 2009
Location: UK
Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2, Clara BW
Quote:
Originally Posted by arspr View Post
Well, I've contacted both my on-line retailer and Kobo help service. And the results are:
  • www.redcoon.es: They've launched the return for repair process. They've even sent me a duplicate of the original invoice. (Because of several reasons I'm sending back my HD next Wednesday). Till now, I can only say GOOD JOB.
    (In case you don't know: In Spain, and I suppose in UE, the default minimum warranty period is 2 years).
  • Kobo service: Their answer has been "Could you try a factory reset?" when I had previously told them that my screen is fully blocked and that I had already done a light+power manual factory reset...
I'm glad you could finally get some help. Hopefully they will replace your HD so you"ll have a back up ereader.

And as for Kobo, it's about par for the course
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