MobileRead Forums - View Single Post - Bricked Aura HD

arspr · 11-08-2014, 02:06 AM

Well, I've contacted both my on-line retailer and Kobo help service. And the results are:

www.redcoon.es: They've launched the return for repair process. They've even sent me a duplicate of the original invoice. (Because of several reasons I'm sending back my HD next Wednesday). Till now, I can only say GOOD JOB.
(In case you don't know: In Spain, and I suppose in UE, the default minimum warranty period is 2 years).
Kobo service: Their answer has been "Could you try a factory reset?" when I had previously told them that my screen is fully blocked and that I had already done a light+power manual factory reset...

11-08-2014, 02:06 AM	#25
arspr Dead account. Bye Posts: 587 Karma: 668244 Join Date: Mar 2011 Device: none	Well, I've contacted both my on-line retailer and Kobo help service. And the results are: www.redcoon.es: They've launched the return for repair process. They've even sent me a duplicate of the original invoice. (Because of several reasons I'm sending back my HD next Wednesday). Till now, I can only say GOOD JOB. (In case you don't know: In Spain, and I suppose in UE, the default minimum warranty period is 2 years). Kobo service: Their answer has been "Could you try a factory reset?" when I had previously told them that my screen is fully blocked and that I had already done a light+power manual factory reset...