MobileRead Forums - View Single Post - Kindle Voyage

PatrickNSF · 11-06-2014, 10:26 PM

I've been communicating with Amazon for the past two weeks on this lighting gradient issue and, until today, was pretty pleased with their handling of the matter. Someone from Amazon engineering contacted me to have me send my original to them (which was purchased from Best Buy) and Amazon CS sent me a replacement. I received the replacement yesterday and the lighting gradient was worse than the first one.

After chatting with Amazon online as to how to go about obtaining a unit without the gradient, I was told (after some delay) –

"10:32 AM PST Sachin(Amazon): I've checked and see that a return pick up has been processing for your Kindle. Please don't worry. You should soon receive a call regarding the same. You may then return the Kindle that is more defective.

10:33 AM PST Sachin(Amazon): Also you may keep the Kindle purchased from Bestbuy as you feel that is the better among both.

10:33 AM PST Patrick[]: I did talk to them yesterday. They wanted to receive the original one purchased from Best Buy (which is the one with the better screen). Is there any way to obtain one without the screen defect?

10:34 AM PST Patrick[]: I'm uncomfortable with returning units again and again.

10:35 AM PST Patrick []: But I do expect that a $200 premium item should not have this defect. And we purchased two!

10:38 AM PST Sachin(Amazon): I'm so sorry about that Patrick. . When using Kindle Paperwhite/Voyage under certain lighting conditions, the illumination at the bottom of the screen from the built-in light is not perfectly even. These variations are normal. In our testing, most readers did not find this distracting to their reading. Unfortunately, I'm unable to replace your device again."

Initially, I was getting myself ready to live with the issue, because apart from this issue the Voyage is a nice improvement from my PW2012. I also prefer it to the PW2014. But after reflecting upon it further, and realizing that I was instructed to "return the Kindle that is more defective," ALL of the Voyages are going back. It's pretty clear that all of the screens have this defect to varying degrees.

I've been fine with my PW2012 and it's blotchy screen, as it was less costly and the first lighted screen they had available. But after all these years, and the increased cost, I expect to receive the quality they're advertising.

Hope that's helpful to anyone contemplating purchasing and/or returning their unit.

11-06-2014, 10:26 PM	#1017
PatrickNSF Member Posts: 21 Karma: 122410 Join Date: Nov 2014 Location: CA, USA Device: iPad Air 2, iPhone 6+, KV, PW1	I've been communicating with Amazon for the past two weeks on this lighting gradient issue and, until today, was pretty pleased with their handling of the matter. Someone from Amazon engineering contacted me to have me send my original to them (which was purchased from Best Buy) and Amazon CS sent me a replacement. I received the replacement yesterday and the lighting gradient was worse than the first one. After chatting with Amazon online as to how to go about obtaining a unit without the gradient, I was told (after some delay) – "10:32 AM PST Sachin(Amazon): I've checked and see that a return pick up has been processing for your Kindle. Please don't worry. You should soon receive a call regarding the same. You may then return the Kindle that is more defective. 10:33 AM PST Sachin(Amazon): Also you may keep the Kindle purchased from Bestbuy as you feel that is the better among both. 10:33 AM PST Patrick[]: I did talk to them yesterday. They wanted to receive the original one purchased from Best Buy (which is the one with the better screen). Is there any way to obtain one without the screen defect? 10:34 AM PST Patrick[]: I'm uncomfortable with returning units again and again. 10:35 AM PST Patrick []: But I do expect that a $200 premium item should not have this defect. And we purchased two! 10:38 AM PST Sachin(Amazon): I'm so sorry about that Patrick. . When using Kindle Paperwhite/Voyage under certain lighting conditions, the illumination at the bottom of the screen from the built-in light is not perfectly even. These variations are normal. In our testing, most readers did not find this distracting to their reading. Unfortunately, I'm unable to replace your device again." Initially, I was getting myself ready to live with the issue, because apart from this issue the Voyage is a nice improvement from my PW2012. I also prefer it to the PW2014. But after reflecting upon it further, and realizing that I was instructed to "return the Kindle that is more defective," ALL of the Voyages are going back. It's pretty clear that all of the screens have this defect to varying degrees. I've been fine with my PW2012 and it's blotchy screen, as it was less costly and the first lighted screen they had available. But after all these years, and the increased cost, I expect to receive the quality they're advertising. Hope that's helpful to anyone contemplating purchasing and/or returning their unit.