MobileRead Forums - View Single Post - Rant: Kobo, B&N, disappearing downloads, and backlit devices

Genre fan · 11-06-2014, 07:20 PM

yippee!!

I just got a refund from Kobo for the two books that were not downloadable. Today's nice customer service lady was much easier to deal with than yesterday's grumpier man. "Of course you don't want to have a book in your library that you can't use" and "I wouldn't want to read any book on my computer either." I spent a long time on hold while she put the refund in, but before we hung up I had an email saying that I should see the money refunded to my credit card for the two books within 48-72 hours. She assured me that it would cover the actual prices I paid, not the lower prices currently posted on the website.

Great! I still worry about the changes that are happening, though. I may eventually end up going back to paper books, but I have been spoiled by my e-readers in being able to carry a thousand books around all the time.

11-06-2014, 07:20 PM	#19
Genre fan Member Posts: 13 Karma: 16858 Join Date: Nov 2013 Location: USA Device: Sony PRS-950, PRS-350	Resolution of the immediate problem yippee!! I just got a refund from Kobo for the two books that were not downloadable. Today's nice customer service lady was much easier to deal with than yesterday's grumpier man. "Of course you don't want to have a book in your library that you can't use" and "I wouldn't want to read any book on my computer either." I spent a long time on hold while she put the refund in, but before we hung up I had an email saying that I should see the money refunded to my credit card for the two books within 48-72 hours. She assured me that it would cover the actual prices I paid, not the lower prices currently posted on the website. Great! I still worry about the changes that are happening, though. I may eventually end up going back to paper books, but I have been spoiled by my e-readers in being able to carry a thousand books around all the time.