Davidfor,
I don't know if it's because my Touch worked with the factory FW (proving the hardware was OK); or because of my being persistent with Kobo Customer Care; or because i buy all my books from them - but whatever reason, the issue was escalated and now Kobo is sending me a replacement Glo in exchange for my 2 year old Touch.
Nice of them.
Thanks for your help!
Joel
Last edited by Joeldmtl; 11-06-2014 at 10:14 PM.
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