Quote:
Originally Posted by taustin
The magic word is "chargeback." Try it some time, and see how cooperative they get. Credit card companies don't like merchants who get a lot of transactions challenged for fraud. They cancel merchant accounts over that.
Mind you, they'll probably never take your credit card again after that, but if enough people do that, they'll either learn, or go deservedly out of business.
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I have to agree, if you do not get any satisfaction from Kobo, contact your credit card company and ask them to refund your money. It may can take up to 60 days to receive it because Kobo will have 30 days from receipt of the notice to produce any documents in the matter.
Apache