Quote:
Originally Posted by David58117
I had tons of exchanges on both the PW 1 and 2 as well.
When I had them place my note, I specifically said my kindle was still defective, that it appears all of them are at this time, and if they would acknowledge my kindle was defective and that I was allowed to receive a new unit once the problems are corrected.
I did the online chat route, and initially I was offered a new kindle at a discount. I said no, and to check the note.
He did.
Then he said one would be on the way for free!
BTW - the new PW 2 I received is worse than the 2013 one. It has heavy spotlighting and a yellow hue. I went through five PW 2s and got the cooler tempered one (light blueish). I think I'll be keeping the original..
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Well, THAT sucks! I was kind of hoping that the latest PWs had the screen hues fixed
Andrew from kindle support assured me that i could exchange it later, i just never thought of it again, and wouldn't need to, if the KV wasn't such a disappointment for me...
ETA: Hm. I just read Sparkelmotions's reply, and we suspect we were dealing with the same Andrew. Now I wonder if i remember things incorrectly. Whateve the case, if it has been done for David, it should be done for others, note or not. I stated repeatedly that I was keeping the least bad one, but that the screen was still no good. Hope this is among the notes they have on this case.
After my last conversation, they sent me the regular feedback survey email, and I answered that they had given me no help. I promptly got one of those "sorry you're not happy, give us another chance" emails that I ignored. Maybe i'll try one more time via email, to give them time to look through my case. Hmmm. But then if the screen ends up worse...