Quote:
Originally Posted by David58117
I had tons of exchanges on both the PW 1 and 2 as well.
When I had them place my note, I specifically said my kindle was still defective, that it appears all of them are at this time, and if they would acknowledge my kindle was defective and that I was allowed to receive a new unit once the problems are corrected.
|
And they told you yes when you asked that? I asked something similar and was told no.
I'm happy that you were able to get a new one, but unfortunately this wasn't my experience with the PW1. I was dealing with an Amazon rep named Andrew who was extremely helpful and patient. He sent me device after device trying to get me a good one. Even eventually telling me they were aware of the Pw1 problems and had now solved it and would send me a good one that I would be happy with.
This unfortunately was not the case. It was then that I asked if I kept this one could I be informed when the issues were fixed and get a good one then? He told me he couldn't do that for me. He could only offer to refund my money at this point. I guess it really just depends on what rep you get in these instances.
Quote:
Originally Posted by David58117
BTW - the new PW 2 I received is worse than the 2013 one. It has heavy spotlighting and a yellow hue. I went through five PW 2s and got the cooler tempered one (light blueish). I think I'll be keeping the original..
|
Yikes. This is the 4GB 2014 version? How disappointing.