Quote:
Originally Posted by xendula
I have a bazillion notes on my account, because I went through various exchanges when I got the PW2. I even mentioned it to the woman I talked to, who didn't care, really. Now that I hear you say that, maybe i should try again. Gah, the thought of calling them again gives me stomach aches.
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I had tons of exchanges on both the PW 1 and 2 as well.
When I had them place my note, I specifically said my kindle was still defective, that it appears all of them are at this time, and if they would acknowledge my kindle was defective and that I was allowed to receive a new unit once the problems are corrected.
I did the online chat route, and initially I was offered a new kindle at a discount. I said no, and to check the note.
He did.
Then he said one would be on the way for free!
BTW - the new PW 2 I received is worse than the 2013 one. It has heavy spotlighting and a yellow hue. I went through five PW 2s and got the cooler tempered one (light blueish). I think I'll be keeping the original..