How are you doing a "hard reset"? As the H2O only has one button, the factory reset is different. To do it:
- Make sure the device is charged
- Hold the power button down for at least 20 seconds to make sure it is off
- Hold the power button down and tap both bottom corners of the screen. Keep tapping until something happens.
You might need to try a few times to get the timing right.
I do have an image, but it is 4GB in size, and I don't have anywhere that I can put it.
Last edited by davidfor; 12-10-2015 at 05:32 PM.
Reason: Need to hold the power button down while tapping.
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