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Old 11-05-2014, 06:28 AM   #2
davidfor
Grand Sorcerer
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Posts: 24,905
Karma: 47303824
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
How are you doing a "hard reset"? As the H2O only has one button, the factory reset is different. To do it:

- Make sure the device is charged
- Hold the power button down for at least 20 seconds to make sure it is off
- Hold the power button down and tap both bottom corners of the screen. Keep tapping until something happens.

You might need to try a few times to get the timing right.

I do have an image, but it is 4GB in size, and I don't have anywhere that I can put it.

Last edited by davidfor; 12-10-2015 at 05:32 PM. Reason: Need to hold the power button down while tapping.
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