I have received a non-response from Amazon. I don't see why it's so difficult to answer this question (unless they want to connect me with Bezos

). I want a response in writing.
Quote:
Hello from Amazon.com
It may be easier to provide better service for this issue over the phone. You can reach us by phone directly by calling 1-866-321-8851 or using the Contact Us option in the right-hand column of our Kindle Support pages at:
www.amazon.com/kindlesupport
Contacting us through the website allows you to verify security before a call is placed and ensures we have your account information ready when we call you. Our live customer service associates are available from 6:00 a.m. to 10:00 p.m. Pacific Standard Time, seven days a week.
Please let us know if this e-mail resolved your question:
If yes, click here:
http://www.amazon.com/rsvp-y?c=ruwxfxbf3285458036
If not, click here:
http://www.amazon.com/rsvp-n?c=ruwxfxbf3285458036
Please note: this e-mail was sent from an address that cannot accept incoming e-mail.
To contact us about an unrelated issue, please visit the Help section of our web site.
Best regards,
Chad
Amazon.com Customer Service
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