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I agree with everything you said, Jack. I have heard of bad experiences with Kobo's CS and it scared me away from them for awhile. Then I saw the screen and used the device and fell in love with it. So I'm hooked now. Hopefully I won't have the need to call their CS. I tend to turn to the forums for issues, but it's a worry if a device proves defective down the road.
Amazon does have amazing CS, there's no denying that. It's a huge advantage buying from them and always makes them a safe choice. I just wish I could be happy with the screens on their lit e-readers and that they offered more customization. I could deal with the limited fonts if they just allowed you to increase the weight at least. So many of their fonts appear spindly to me. I agree too on the positives of their software and syncing. It's really a shame there always has to be a trade off.
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