Quote:
Originally Posted by xtine
Thanks for the clarification, murg.
After a stressful day making several calls between the US and Manila trying to track my package yesterday, they finally found it. I used my sister's name for the billing address since it was a gift from her so we used her card, and used my name for delivery since I was the one with the account with the forwarder. Turns out they sent it to the forwarder under my sister's name so it's been sitting there since the 22nd, with the forwarder not knowing what to do with the package since they had no idea who my sister was or how to contact her. I just have to shake my head at Kobo's incompetence but at least on the bright side, the H2O is there and should be on its way to me in about 2 weeks.
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No worries.
The disclaimer is that I don't know all of this is happening for sure, just from the size of the shipments and the typical behaviour of current shipping methods. Kobo customer support should have been trained enough to not give out the pallet tracking number. But then again, we are talking about Kobo customer support.
We're now getting Amazon packages in Australia that packed in the US into individual posting boxes, then pallet shipped to a forwarder in Australia, then broken out and posted individually.