I finally called Kobo last night and they sent me a tracking number. It seems my H2O was delivered overnight from Hong Kong to California?! The worst part is it seems to have been delivered on Oct 22nd (I ordered on the 20th) and my forwarder has no idea where it is. (I've used them before and they're fairly reliable. This is the first time I've had to follow up on a shipment.) They're calling FedEx right now to check and I'm supposed to call back in an hour.
Even more confusing, when I try to trace tracking through my phone, it only shows that it's been delivered to Memphis, TN and it's a 63.93lb package (!!)
Update: Turns out I was given 2 different tracking numbers by Kobo in 2 separate emails, which is why I have one tracking info showing delivery to Memphis and another to Burbank. I called the forwarder again, and have been advised to coordinate with their Manila office.
None of this might be Kobo's fault now but if I'd only been given the tracking number right when it shipped, I could have followed up with the forwarder earlier. I just hope the package hasn't been lost at this point.