Quote:
Originally Posted by Moloko
Some final questions:
1. Can the H2O be charged with a regular mini USB wall charger or does it have a proprietary type of USB resulting in only being able to use the cable it comes with?
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As Harry said almost any micro USB should work.
Quote:
Originally Posted by Moloko
2. Is Kobo's CS really as horrendous as described by most people that shared their experience?
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Yes and no. It's very "uneven". Some people have had terrible experiences, some have had good experiences. My experiences (not recent) weren't spectacular. If you need technical help, start here with Mobileread. Most customer service (most companies) really don't have a clue and/or are following a script. If you have legitimate hardware* or warranty problems Kobo will get it looked after, but it may not be a fast experience.
Having said all that, chances are you won't need customer service anyway so it becomes a moot point.
* - I put legitimate because in past there have been people complaining that Kobo wouldn't cover a broken screen and that they had done nothing to break it, even if there was visual evidence in photo's they put up that suggested a point impact breakage.