Email from Amazon following my complaint:
Quote:
Hello XXX,
This is Adrianna, the Amazon.co.uk Customer Service agent you spoke with today.
I'm sorry to hear that the seller, Forefront Cases, claimed to have dispatched your order YYY when the item won't actually be available until mid-November.
I've forwarded your message to our team who review Seller activities as part of any investigation in possible violations of our policies.
Although for account privacy reasons, we can't disclose the outcome of any investigation, I'd like to take this opportunity to thank you for your vigilance and for highlighting this. Information received from our customers performs a vital role in maintaining the integrity and security of our Marketplace platform.
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