[aceflor]

I have had exactly the same dispute with them. They did refund me in the end, but first they tried to tell me that I had made a mistake ordering the product since, according to them, it was said it would not dispatch before mid November.
1. It never said so
2. I received at the beginning of October also a dispatch notification.

I did receive the refund through Amazon but maybe we should alert them too on Forefront practices.

here the exact text of their first answer to me :

Hello,

Please see the information below.

The Voyage isn't released until November so the cases won't be available till Mid November. All the adverts do state they won't be delivered for 3-5 weeks clearly and implicitly to the customer prior to purchase.

Kind Regards,
Rachel
Forefront Cases

here what I answered :

Hello Rachel,

Thank you for your answer, but I do not accept it. Not only was there at the time I ordered no mention to be seen on the ad that the cover would not ship before mid November, but I even actually received a status email through Amazon at the beginning of October informing me that the covers had shipped, which is obviously not true.

Please reimburse me the order, I am not interested in waiting until mid November.

Regards,

and here their final email, which was indeed followed by a refund:

Hello,

I can confirm I have cancelled the order and refunded you in full. Please note these cases will be available mid November if you would like to re-order then.

Kind Regards,
Rachel
Forefront Cases