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xendula · 10-28-2014, 06:58 PM

Soo, I got my second replacement today, and it is better than the first replacement, and worse than the original I was trying to replace. Yellowish screen. It also FROZE on me after 5 minutes of use, and I have never had a kindle freeze. It also seems more sluggish than the others...

Trying to talk to US based Kindle Escalations
I called for a replacement, asked to talk to Kindle Escalations in the US, was told by the CS rep in India they cannot connect me, so I asked for kindle support, I asked that person to then connect me to kindle escalations in the US, ended up talking to Shawn who claimed to be kindle support and would not let me talk to escalations. I described the issue to him, he kept asking questions, i thought he wrote everything down, then he said he would transfer me to kindle support to get a ticket created.I asked to talk to kindle support in the US, and Sean said he "can't promise" anything. After some more wait time, I ended up back in India with kindle suport, and was asked what the problem was. I about lost it at that point. 39 minutes into and I was back at square one, just a lot more ticked off than before. Anyhow, replacement coming on Thursday, and that will be my last try. I've about had it with this return game. They very obviously know that there are issues, because both Shawn and then the last person I talked to, seemingly had a list of issues in front of them, and found the one that said "very noticeable color difference from top to bottom" and "cream top" while they were talking to me.

Surprise device on doorstep ... 'cause.. Why would you stick in in the very roomy mailbox if you can throw it onto the front steps instead?
Anyhow, later I received another KV. I had originally ordered two, and that one just arrived. It also has the same hue issue and a pinprick pretty much in the center. The others have pinpricks as well, but at least not in the middle of the screen. That second one was supposed to be a present, but finding two KVs with acceptable screen will be near impossible - one is bad enough.

ETA: I just noticed on that one that the bezel does not connect with the frame at the top, and I have a line of light shining through where the "lip" meets the bezel. I imagine this must be uncomfortable when reading in bed, since the line of light would be at eye level.

A few things found out:
1) You can circumvent the lenghty set-up process by restarting the device.
2) It appears that a KV cannot be used without it being registered to your Amazon account, for which it needs to be connected to a Wifi network. After you start it up, if you try to open a book, it will take you back to the setup screen and force you to connect to a Wi-Fi network, and you cannot proceed. No way to cancel out. There is no home button, so no way to get back to the home screen. The only thing you can do is restart. This brings you back to the setup screen with only the option to "Get started". If you are not within a wifi network you can access at least for set-up, you pretty much can't use the KV at all. I believe that's new for kindles?

10-28-2014, 06:58 PM	#680
xendula eBookworm Posts: 2,300 Karma: 4525746 Join Date: Aug 2005 Location: East Coast brrrrr Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air	Soo, I got my second replacement today, and it is better than the first replacement, and worse than the original I was trying to replace. Yellowish screen. It also FROZE on me after 5 minutes of use, and I have never had a kindle freeze. It also seems more sluggish than the others... Trying to talk to US based Kindle Escalations I called for a replacement, asked to talk to Kindle Escalations in the US, was told by the CS rep in India they cannot connect me, so I asked for kindle support, I asked that person to then connect me to kindle escalations in the US, ended up talking to Shawn who claimed to be kindle support and would not let me talk to escalations. I described the issue to him, he kept asking questions, i thought he wrote everything down, then he said he would transfer me to kindle support to get a ticket created.I asked to talk to kindle support in the US, and Sean said he "can't promise" anything. After some more wait time, I ended up back in India with kindle suport, and was asked what the problem was. I about lost it at that point. 39 minutes into and I was back at square one, just a lot more ticked off than before. Anyhow, replacement coming on Thursday, and that will be my last try. I've about had it with this return game. They very obviously know that there are issues, because both Shawn and then the last person I talked to, seemingly had a list of issues in front of them, and found the one that said "very noticeable color difference from top to bottom" and "cream top" while they were talking to me. *Surprise device on doorstep ... 'cause.. Why would* you stick in in the very roomy mailbox if you can throw it onto the front steps instead? Anyhow, later I received another KV. I had originally ordered two, and that one just arrived. It also has the same hue issue and a pinprick pretty much in the center. The others have pinpricks as well, but at least not in the middle of the screen. That second one was supposed to be a present, but finding two KVs with acceptable screen will be near impossible - one is bad enough. ETA: I just noticed on that one that the bezel does not connect with the frame at the top, and I have a line of light shining through where the "lip" meets the bezel. I imagine this must be uncomfortable when reading in bed, since the line of light would be at eye level. A few things found out: 1) You can circumvent the lenghty set-up process by restarting the device. 2) It appears that a KV cannot be used without it being registered** to your Amazon account, for which it needs to be connected to a Wifi network. After you start it up, if you try to open a book, it will take you back to the setup screen and force you to connect to a Wi-Fi network, and you cannot proceed. No way to cancel out. There is no home button, so no way to get back to the home screen. The only thing you can do is restart. This brings you back to the setup screen with only the option to "Get started". If you are not within a wifi network you can access at least for set-up, you pretty much can't use the KV at all. I believe that's new for kindles? Last edited by xendula; 10-28-2014 at 09:43 PM.